Terms & Conditions
Delivery:
Delivery approx. 1-4 business days.
Always check the products after delivery to ensure that the goods have not been damaged during transport. If the package is broken, you are responsible for making a complaint to Postnord/DHL
This must be done within 7 days of picking up the shipment.
Shipping Fees:
Free shipping/delivery on orders over SEK 499 in Sweden, Nordic Countries Euro 69
Europe Euro 99.
Package private person:
When the parcel is packed, an automatic email is sent out with the parcel. Via the parcel tracking number, you can follow the parcel on the Postnord/DHL website. When the package has arrived at the agent, a text message will be sent out to the mobile number that you have entered. The customer must be able to present valid identification when collecting the package. The package will be sent back to us after 7 days. SMS notification is only made to Swedish mobile number. If the parcel has disappeared, you contact us and we will make a complaint on the package. If the forwarder has not found the parcel, we will send out new products after 7 working days from receiving the complaint from the customer.
Unclaimed package: Unclaimed package will be charged 250 SEK.
We charge a fee for shipments that are not collected within the specified time. The fee corresponds to the actual costs of shipping, return and handling.
Payment:
Paypal Checkout
Open purchase private person:
If you want to use your right of return/open purchase, this can be done within 14 days of receiving your package. This also applies to swimwear and SALE items. The items must be unused and returned in their original packaging and with all labels on. Swimwear can be tried on with underwear on and returned if all labels are still attached.
The product should be well packaged, transport damage due to inadequate packaging will be charged to you as a customer. Do not put address labels directly on the packaging of the product, but put the original box in another box.
You must pay for the return postage yourself. Returns may not be made as cash on delivery. Save your return receipt - keep in mind that you are responsible for the return shipment. If the package is handled in any other way than leaving it at the agent, there will be an additional fee that will be charged to the customer.
The return address is:
SwimPartner Sweden C/O Ce Logistik AB
Libro Ring Road 3
752 28 UPPSALA
Sweden
1. You can also obtain a paid return label through us. Email to order@strooem.com.
2. We will email out the label to you within 1-2 business days.
3. Print the label on your printer and tape it to the shipment.
4. Hand it in to your representative.
5. In a few days we will receive your return and when the return is approved, we will send you an email.
Keep in mind!
- Pack the products with durable packaging.
- You are responsible for ensuring that the product is not damaged in delivery.
- You need to be able to print on a printer.
All contact in the case of returns/withdrawals takes place between the customer (the person on the order) and Strooem.
Step by step Returns/Right of withdrawal
1. Pack the item well, you can use the same bag/carton that the order came in or use your own packaging.
2. Attach the return form that we emailed to you in connection with the complaint.
3. Hand it in at a representative and pay for the returnfreighcharges keep in mind that you are responsible for the return shipment.
If you have paid by card/direct payment, the money will be refunded within 15 banking days,
Complaint/Claim:
Contact us before filing a complaint/claim for a quick handling of the case. State your name, order number and which product it concerns, attach film or pictures of the problem. We are not responsible for the return shipping if you send the item back yourself without having contacted us in advance. If the product is not considered a complaint/claim, the customer is responsible for the return shipping and shipping back to the customer. Goods that are returned by cash on delivery or cash on delivery will not be triggered by us.
All contact in case of complaints/claims takes place between the customer (the person on the order) and Strooem. Email to order@strooem.com.
Personal data:
In connection with your order, we collect certain personal data in order to be able to handle orders and provide good service to our customers.
When ordering, we collect name, address, postal code, city, telephone number, IP address, e-mail address and/or social security number if you order against invoice.
We collect and store personal data in order to fulfil agreements with our customers.
In addition, personal data is stored in our business system.
Personal data is stored on the customer card and on orders placed in the store. If you choose to receive e-mails, your e-mail address will be stored in a mailing list. We do not send out newsletters more than once a month, where you can easily unsubscribe from the newsletter.
The technical solution on which our store is based complies with GDPR (General Data Protection Regulation) requirements both in terms of security and fulfillment of the rights of the data subject.
Our suppliers also provide an agreement where they commit to meet the requirements of the GDPR. The customer's data is collected in two different registers, the online store and our invoicing system.
We store personal data for as long as it is necessary and then it is deleted.
You can request an extract of what information we have registered about you. To request an extract from the register or correction of information, send a written signed request to:
info@strooem.com